At Wave, advising is at the center of what we do and who we are. Beginning in the late ’90s, our advising first principle has allowed us to create a personalized solution for each customer’s unique needs instead of a catch-all offering. We work closely with our clients throughout Detroit, investing time and assets so that we have a full understanding of their pain points and goals and can craft a personalized approach to strategic digital transformation.

Back Office Modernization

The Back Office is the core of your organization. If your workflows have a lot of bottlenecks, the resulting productivity loss will spread throughout your entire organization. For example, let’s say a company acquires a new customer in minutes but requires several weeks to spin up a new employee or supplier. That’s an issue because both your employees' skills and your supplier’s products play a important role in providing exceptional service to the customer. Therefore, if those components are not operating efficiently, your client is ultimately the one who is disadvantaged. Your Front Office can only be as seamless as your Back Office, and both must be included in a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our expertise encompasses a thorough understanding of your business processes as well as the technology that efficiently delivers intelligent information. We how to ask the right questions and can identify the right input to answer questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Planning is the most crucial piece of a migration. Every migration must have a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations should include mapping metadata, folder structure, search capabilities, and many other elements that will help users to find pertinent data. It’s imperative that you invest the time to understand the problems you are having and what is necessary to move forward.

 
 
 

Intelligent Information Management

It is widely known that the modern company requires multiple sources to pull information whether it’s a CRM, ECM, HCM, or ERP. Regardless of which program you’re using, it consists of important business data and content that is vital to the success of your business. Both companies and their customers need data from multiple repositories to complete work, and this adds additional challenges if that information is not easily available. The legacy method was to combine information into a central repository but this method is not viable forever as one system can’t manage everything, particularly in some mid-range to large businesses.